Mobile Banking FAQ

First of all, You have to conclude a mobile banking service agreement regarding SMS bank:

• if you are a user of internet bank, a mobile banking service agreement can be concluded on the system by selecting menu section Other Services –> SMS Bank. After the agreement is concluded, please select the settings.
• if you are not a user of internet bank, a mobile banking service agreement  can be concluded in any customer service point of Šiaulių Bankas (please have a personal identification document with you). 

Yes, corporate customers can use the mobile banking service.  

Šiaulių Bankas shall block usage of mobile banking if the incorrect password is entered for 5 times in a row. 

If you have replaced the initial password with a permanent one and have forgotten it:

• Visit nearest customer service point of Šiaulių Bankas;
• provide an application to activate the mobile banking service and/or change a password in the customer service point.

You will be provided with a new initial password.

The most common reason is that the client sends a  wrong SMS message non-compliant with the requirements or sends it to the wrong phone number.

Instruction on how to form a message is available in in the description of the mobile banking service SMS bank. After typing a desired command on the sms window , the message must be sent to +370 612 45 070 (the  country's code +370 is obligatory when dialling the number).

A short message on funds credited on accounts is a very convenient service of the SMS bank. You can subscribe to this service, typing the command XXXXX II a, where:

• XXXXX – a password;
• II – command's name (automatically send  messages about funds credited to the account);
• a – a row of the account under the agreement.

You can subscribe to the command also via internet bank: Transactions –> SMS Bank –> Settings –> Deposit –> Sending Settings

You can deny the automatically sent messages by typing XXXXX, command name (e.g. II) a OFF on your cell phone, where:

• XXXXX – Your permanent password;
• a – a row of the account under the agreement.
• OFF – a command off parameter.

The command can also be denied via internet bank: Transactions –> SMS Bank –> Modify Contract –> select the command You wish to deny –> Cancel sending. 

No fee to agreement signature and maintenance shall apply. The client's sms is charged according to his mobile operator's rates. The bank's sms is charged EUR 0.09.