Will there be any changes to the current credit agreements? Will I have to enter into new agreements?
- Terms and conditions of agreements do not change as a result of migration, except for the change in credit servicing account - instead of the credit servicing account in Danske Bank, from 1 May 2020 customers must start making credit payments to credit servicing accounts provided to them in Siauliu bankas.
- It is not necessary to enter into a new credit agreement with Siauliu bankas in relation to this transfer. However, as of 1 May 2020 general terms and conditions, as well as pricelist of Siauliu bankas apply to you as customer of Siauliu bankas.
- For some customers, whose payment day according to the leasing agreement and repayment schedule are the 1st-4th days of the month, payment date will be automatically changed to the 5th day of the month.
Do I have to open an account in Siauliu bankas?
- Customers do not need to open accounts for credit servicing themselves, as they have already been opened automatically. Customers were informed of their new credit servicing account numbers on 1 May 2020. Please contact Siauliu bankas if you have any questions (telephone no. 1813, calling from abroad +370 37 301337, or email info@sb.lt).
- If you want to open an account with Šiaulių bankas for your everyday needs, please contact Siauliu bankas.
Do I need to discuss all amendments to my credit agreement with Siauliu bankas in the future?
All agreement amendment requests must be referred to Siauliu bankas from 1 May 2020.
Do I have to pay any fees for the migration of my credit to Siauliu bankas?
Customers do not have to pay any fees in relation to the migration.
Do I have to have my salary paid to Siauliu bankas?
Customers are not obliged to transfer their salaries to Siauliu bankas. However, it is important to periodically transfer the amount needed to cover the instalments under the credit agreement.
Where will I see data related to my credit agreement (amount of monthly payment, loan balance, notices on changes in interest rates) in the future?
- Customers who already have a valid electronic services agreement with Siauliu bankas can view the information related to their agreement and payment schedule in Siauliu bankas internet and mobile bank.
- Customers who do not have Siauliu bankas internet bank, must contact Siauliu bankas to order the service.
- Customers with a valid leasing agreement can register in the Leasing Agreement System of Siauliu bankas and view leasing payment schedules, issued invoices and amounts payable there. To connect to the Leasing Agreement System, customers need a personal identification code, e-mail address and leasing agreement number. Customers can also see the leasing agreement in Siauliu bankas internet bank, if they have one.
When will Danske eBank be closed?
- Danske eBank will remain open for limited use until 31 May 2020. After this date, Electronic Services agreement will be considered terminated by Danske Bank. We advise customers to save the necessary credit servicing account statements before Danske eBank is closed.
- Siauliu bankas internet bank cannot be ordered automatically, therefore, to order it, please contact Siauliu bankas.
Will collateral owners also be informed of the change?
Notice of the migration has been sent to borrowers, co-borrowers, sureties and collateral owners.
What will happen to credit agreement collateral?
- All existing collateral to credit agreements and all collateral agreements have been or will be migrated to Siauliu bankas; they will remain in force under their existing terms and conditions.
- Customers do not have to do anything in relation to the migration of collateral or pay any expenses related thereto.
Will mortgages securing the loans be reregistered in the name of Siauliu bankas? Do I have to do anything or pay any fees?
Yes, mortgages will be reregistered in the name of Siauliu bankas, but customers do not have to pay any fees for this. Siauliu bankas and Danske Bank will take care of the necessary registry entries within the next several months. If customers want to conclude transactions with their property during this period, they should contact Siauliu bankas.
My car, purchased under a leasing agreement, has so far been registered in the name of Danske Bank. Do I have to do anything?
From 1 May 2020, Siauliu bankas is the lessor and the owner of the object of lease. Changes of owners of vehicles will soon be entered in the register of state enterprise Regitra and customers will receive new vehicles’ registration certificates by registered post, in the course of May.
What kind of information can I request from Danske Bank after 1 May 2020?
- Customers must contact Siauliu bankas in case of all questions regarding credits migrated to Siauliu bankas.
- Please contact Danske Bank if you have any questions on agreements that have already expired. You can find the necessary contact details on Danske Bank’s website.
Do I have to send effective insurance policies to Siauliu bankas myself or will Danske Bank do it?
- Insurance policy of the collateral or the object of the lease agreement will remain valid until the expiry date of the policy. Danske Bank will inform insurers of the new beneficiary.
- Going forward, customers must indicate Siauliu bankas as the beneficiary, when a new insurance policy is issued. Insurance administration services for Siauliu bankas are provided by the Insurance broker - UADBB Aon Baltic.
