Frequently Asked Questions About Safe Online Payments

1. Login to internet bank.
2. In the left menu, select Cards, then Secure Payment.
3. Select the card to register in the secure online payment program, and click Register.
4. Enter the requested data and confirm by signing operation: button Enter and Sign.
5. After a short time the card status changes to Registered.

Yes, you will be able to pay securely in online stores immediately after registering the card. In the secure payment programme payment cards are registered, deregistered or updated within 1 minute.

• Credit cards Mastercard Standard and Mastercard Gold
• Debit cards Debit Mastercard
• Business payment cards Mastercard Business, Debit Mastercard Business

• Secure online payment with Masterard cards is ensured by international security program Mastercard Identity Check. Online stores that participate in these programs are marked with the program logo (see. Fig.). Under this program, each online purchase requires further confirmation.
• When paying by card registered in the program in online stores participating in the security program Mastercard Identity Check, after entering the required data in the card payment window, you will go to Šiaulių bankas’ secure payment page.

On this page, check whether the personal message displayed meets the message your created during card registration. If personal message is correct, then confirm the settlement by additional permanent SecureCode password and one-time password sent by SMS.

After entering correct passwords, you can continue shopping in the online store. Your permanent SecureCode and one-time passwords are not disclosed to the seller.

If your card is tied to another person’s or legal entity’s account, you should contact the account holder and ask to register the additional card you are using in the secure online payment program.

If you are unable to confirm the operation, contact Šiaulių bankas by phone 1813
(+370 37301337, if calling from abroad).

• If you enter an incorrect constant SecureCode or one-time password 5 consecutive times, the possibility to use this card to pay online is blocked.
• You can remove blocking of online payment via internet bank, by selecting Cards à Secure Payment and link Change next to the card.
• One-time password, sent via SMS, is valid for 5 minutes of receipt. The password can be downloaded again.

Most of the online stores that participate in this program, have a visible sign of Mastercard Identity Check.

When purchasing from online stores participating in the Mastercard Identity Check program and entering the correct password, it is confirmed that you are the legitimate card holder. If the wrong password is entered, the buying process is terminated.

Even knowing your card number, the other person is unable to pay in the online store without the correct password.

Yes, buying in such shops you do not need to enter additional passwords.

You can register as many cards as you like. We recommend you to register all existing cards.

Check whether during the card registration in the secure online payment program, you entered correct mobile phone number. You can contact Šiaulių bankas by phone 1813 (+370 37301337, if calling from abroad).

The new card must be registered in the secure online payment program.