Card Services

* Clients can change transaction limits in the Internet Bank, in the mobile application or by submitting a request to the nearest customer service unit of Šiaulių Bankas AB or by telephone.

** A single overall cash deposit limit applies to all the client’s payment cards. With the bank’s agreement, a higher limit than the standard cash deposit limit may be set.

Transaction limits can be reduced or increased quickly and free of charge in the Internet Bank, in the app, by submitting a request at the nearest customer service point of Šiaulių Bankas or calling 1813.

We recommend setting limits for card transactions according to real needs – similar to the usual amount of expenditure over the same period and planned purchases.

Transaction limits in line with payment habits can help protect money from scam, they complement other preventive measures taken by the bank.

More information on safe use of payment cards and other banking services can be found at Payment cards for private customers “Payment card security”, How to avoid scam.

*** If you need a larger amount, repeat the transaction, but the total amount of transactions cannot exceed the daily limit set for the payment card.

Prevention of illegal settlements in a foreign country
 

What should I do if I lost my payment card?

If you lose your payment card, you can block it by:

• using internet bank;
• 24-hour telephone call 1813 (calling from abroad +370 37 301 337 ) 24 hours round.

The card is blocked for free.

In case you have lost your payment card, you can block it by dialling +370 700 55 055, 24 hours a day. An application regarding the confirmation of blocking of the lost card should be submitted to any outlet of Šiaulių bankas within 7 business days. The card will be blocked free of charge.

How to use a payment card safely?

•  Sign in the space provided immediately after receiving a new payment card.
•  Keep a watch on your payment card like any other personal identification document or cash.
•  Do not show or disclose the details of your payment card on the phone or Internet to individuals whose reliability is doubtful.
•  Use combinations unknown and unpredictable to other people for your passwords which are necessary when providing information on the phone.
•  Make sure that the payment card has been returned to you after each payment.
•  Check the monthly statements of your payment card on a regular basis.
•  Should you notice any suspicious operations, inform the bank immediately.
•  Never disclose your payment card’s PIN code to anybody; do not write down your PIN code where other persons can see it.  Destroy the envelope after memorising your PIN code.
•  Check a payment amount before signing on the payment receipt or entering your PIN code.
•  In case the payment card went missing or you suspect that other people might know your PIN code or took control over your card, immediately notify the bank thereof and block your payment card. 

Relevant services:

• Secure on-line payment is an international Mastercard® SecureCode™, kuri padeda apsaugoti kortelę nuo neteisėto panaudojimo atsiskaitymams internetu. security instrument that helps protect your card from unauthorized use for on-line payments. The service can be ordered on internet bank or in any branch of the Šiaulių Bankas.
• Security programme serves for additional card protection and compensation of the client's losses if the client lost his payment card or the card was stolen from from him and / or illegally used. The Security programme shall apply to a particular card which the Security programme has been ordered to.

Standing credit card limit is granted for the period of card validity under contractual provisions, covering the used credit limit by the last day of the credit limit validity.

Interest-free credit card limit is granted for the period of card validity under contractual provisions. MasterCard^® Gold cardholders will use the credit limit for free for 45 calendar days from the actual credit use day.

To get a payment card with a credit limit, please fill out the application for personal card receipt, credit limit receipt/increase/decrease in any branch of the Šiaulių Bankas or through internet bank.

If your card has been sent to you by post, do two main steps before using it – activate the received card and memorise the PIN code:

1. The card must be activated within three months as of its ordering date. Log in to your Internet Bank, select “Cards” from the “Accounts and Cards” menu and then click “Activate”. That is when we show you the PIN code;
2. We will show you the PIN code only once, so be ready to memorise it. If you do not remember the code, we will not be able to show it again and you will have to re-order the card.

Please note that standard limits are set for card transactions: you can see them upon clicking on the following link:

Payment card fees – Šiaulių Bankas. You can reduce or increase transaction limits quickly and free of charge in the Internet Bank, in the app, by submitting a request at the nearest customer service point of Šiaulių Bankas or calling 1813.

We recommend setting limits for card transactions according to your real needs – similar to the usual amount of expenditure over the same period and planned purchases.

Transaction limits in line with payment habits can help you protect your money from scam, they complement other preventive measures taken by the bank.

More information on safe use of payment cards and other banking services can be found at Payment cards for private customers “Payment card security”, How to avoid scam.